FAQ

FAQ'S (FREQUENTLY ASKED QUESTIONS)

Frequently Asked Questions

How long does the hair last with proper care?
With proper care, our hair can last 2 years or longer. Using gentle products and proper maintenance will help keep the hair soft, shiny, and beautiful for a long time.
How long does shipping take?
Shipping times depend on your location:

• Canada: 5–10 business days
• United States: up to 14 business days
• Europe & International: up to 21 business days
You will receive a tracking number once your order has been shipped.
Do you ship internationally?
Yes. We ship worldwide, including Canada, the United States, Europe, and many other international destinations.
Can I return or exchange my order?
For hygiene reasons, wigs and hair extensions cannot be returned or exchanged once opened or worn. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist you.
How do I take care of my hair extensions or wig?
To maintain the quality of your hair:

• Wash with sulfate-free shampoo
• Use moisturizing conditioner
• Avoid excessive heat
• Store your wig properly when not in use

Proper care will keep your hair looking soft, shiny, and long-lasting.
Will the hair shed or tangle?
Our hair is carefully selected to minimize shedding and tangling. Like all natural hair, minimal shedding may occur, especially if the hair is cut or chemically treated.
How do I choose the right length?
Hair length depends on the look you want. Shorter lengths give a natural everyday style, while longer lengths create a more glamorous and dramatic look.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email so you can follow your package until it arrives.